Support

Questions, billing issues, or something not working? We answer every message personally, usually within one business day.

Contact us

Email support@roundmark.it - include the project name and a screenshot if something looks wrong, and we’ll take it from there.

Common questions

• My client didn’t get the invite. Ask them to check spam, or resend it from Teams → the reviewer → “Resend invite”.
• The invite link says expired. Links are single-use for security - resend a fresh one from the Teams page or the project’s Share dialog.
• How do I cancel? Settings → your plan → Manage billing. Cancelling during the trial costs nothing.
• Can reviewers see my other projects? No - a reviewer only ever sees the project they were invited to.

Billing

Payments are processed by Stripe. Invoices and payment methods live under Settings → Manage billing. For refund requests, email us within 14 days of the charge.